Every Chair is a Revenue Opportunity: Maximizing Revenue and Reducing Risk with Agilysys OnDemand Full Service

Pool decks, beaches, cabanas, and outdoor venues often create unique operational challenges. Guests are often ready to order long before a server is available for their next visit. Every minute spent waiting is a potential missed revenue opportunity.With Agilysys OnDemand Full Service, guests can place additional orders the moment they are ready—whether that’s another cocktail, appetizer, dessert, or round of drinks—without waiting for a server to return. Orders flow directly into the InfoGenesis POS ecosystem, helping properties capture incremental revenue that might otherwise be missed during busy service periods.

Agilysys OnDemand Full Service helps minimize these risks through flexible pre-authorization capabilities that can be initiated by either the guest or a service team member.

Guests can securely authorize a payment method before ordering, creating a frictionless experience that allows them to continue ordering throughout their stay without repeatedly presenting a credit card. Alternatively, staff can establish a pre-authorized tab as part of the service experience, allowing operators to maintain traditional high-touch hospitality while protecting revenue.

Menus, pricing, and service workflows remain centrally managed through InfoGenesis, helping operators maintain control while expanding service reach.

Support Staff Without Increasing Labor Costs

Many resorts, casinos, hotels, and clubs struggle to provide adequate service coverage across large pool decks, beaches, and outdoor venues.

OnDemand Full Service allows a smaller team to effectively serve more guests.

Rather than spending valuable time walking chair-to-chair taking orders, staff can focus on:

• Delivering food and beverages
• Building guest relationships
• Managing service quality
• Upselling premium offerings

This improves labor efficiency while maintaining high service standards during peak periods.

Increase Guest Satisfaction and Loyalty

Guests today value convenience as much as quality.

When someone relaxing in a cabana can order lunch with a few taps—or a guest by the pool can request another beverage without leaving their chair—it creates a frictionless experience that feels modern and personalized.

The easier it is for guests to order, the more likely they are to purchase, return, and recommend your property to others.

The Bottom Line:

By combining self-service ordering with flexible pre-authorization, , properties can confidently expand food and beverage service beyond traditional restaurant settings— maximizing guest spending opportunities while maintaining the high-touch service experience guests expect.

Whether serving guests poolside, in private cabanas, on the beach, or throughout the resort, OnDemand Full Service helps operators:

✅ Capture more revenue opportunities✅ Improve order accuracy✅ Enhance labor efficiency✅ Reduce operational risk✅ Deliver exceptional guest experiences everywhere

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