Housekeeping is one of a hotel's most labour-intensive departments. When it runs on chaos, it shows up everywhere - slower room turns, missed tasks, frustrated staff, and guests left waiting for their rooms. Here’s how RMS and MakeUpMyRoom are solving those problems for hotels around the world.
It’s 7am, you’ve got 15 minutes to turn room lists, allocations scribbled on a whiteboard and guest requests flying through group chats into a housekeeping strategy. All of that is tracked on a spreadsheet no-one can access easily once they leave that room.
When a change occurs, supervisors are chasing room-by-room, housekeepers find out through a last-minute text, and managers are left making decisions on gut instinct.
Managers are also dealing with high staff turnover, and when you’re the backbone of a hotel but you’re operating in chaos, it’s no wonder.
RMS and have joined forces to help remove that chaos and turn it into efficiency that’s measurable, manageable, and ultimately improves staff happiness and tenure.
RMS helps hotels build, scale and expand their business, with powerful built-in housekeeping tools that keep teams connected and updated in real time. But for hotels looking for a housekeeping power-up for fast-moving teams looking to turn complexity into measured success at scale, MakeUpMyRoom takes your toolkit further, through:
- Automated room allocations – Supervisors build housekeeping workflows in minutes, and the output is automated.
- Digital task lists – Ditch the clipboards. Housekeepers can see their rooms, priorities and updates on any device.
- Real-time guest requests – Guest messages and requests go straight to the right staff member at the right time.
- Digital inspections - Checklists and signoffs happen in one dashboard; standards stay consistent and re-cleans drop.
- Improved visibility for team leaders - Managers view turn times, staff productivity, room status and occupancy all in one place. Reliable data, real time reporting, smarter financial decisions.
- Labour, performance and spend reporting – Managers see actual cleaning times compared with allocated hours to track exactly where time is going.
When you get the basics right, productivity, staff happiness and guest satisfaction improve, and so does your bottom line. We’re seeing teams reduce time spent on morning allocations by 60%. What used to take 30-45mins now takes 5-10 minutes. Bennet Dalton - Co-Founder, MakeUpMyRoom
Bennet Dalton - Co-Founder, MakeUpMyRoom
-60%
Reduction in time spent on daily allocations.
+50%
Uplift in daily housekeeping tasks completed.
The time housekeepers lose due to administrative complexities and coordination errors flows through to staff and affects the bottom line. But with RMS and MakeUpMyRoom, teams gain time back, and complete more tasks without errors.
- Short time to value – MakeUpMyRoom is easy to learn and get started with quickly. Most customers find are fully trained and confident to use the platform in a couple of hours.
- Time gained back – MakeUpMyRoom helps managers allocate smarter, reducing daily scheduling and team meeting times by up to 60%.
- More jobs completed correctly – Having a single connected workflow means up to 50% more tasks are completed, without errors, and without burning staff out with double-ups.
But the opportunity isn't just to reduce time and costs. It's to make life easier for staff members and give managers the data they need to make smarter decisions.
I don’t know why we didn’t switch to MakeUpMyRoom sooner. It’s so simple, less mess, no silly buttons. It’s the best our housekeeping has run in years! Tracey - Executive Housekeeper, Quality Resort Siesta
I don’t know why we didn’t switch to MakeUpMyRoom sooner. It’s so simple, less mess, no silly buttons. It’s the best our housekeeping has run in years!
Tracey - Executive Housekeeper, Quality Resort Siesta
It’s 7am, you only need a few minutes to brief staff on the daily plan of action, and they can all see and update it in real time on their devices. No printed room lists, no whiteboard, no group chat pinging off. Your staff work quickly and efficiently, and they don’t double up or miss tasks when things change. Managers optimise allocations from their dashboard and see improvements as they happen.
That’s what housekeeping feels like with MakeUpMyRoom.
Ready to get started? Book a demo with MakeUpMyRoom.
