Overview

For many organizations, AI initiatives begin with pilots and experimentation. For this leading global tire manufacturer, the challenge was to build a production-ready AI Assistant for employee support despite having no prior experience developing the backend of an AI product.

To achieve this vision, we designed, built and launched a custom AI Assistant from the ground up. Within just 5 months, the solution was deployed globally, providing employees with a consistent AI-powered support experience and establishing the foundation for future enterprise AI initiatives.

The Challenge

Building enterprise AI capabilities from scratch

Our client wanted to give their global workforce a custom AI Assistant that could become the first point of contact for employee support. However, the team responsible for the initiative had never previously worked on the backend of an AI product, creating both a technical and operational challenge.

Key priorities included:

Build a production-ready AI Assistant from the ground up
Deliver a consistent employee support experience across global operations
Accelerate deployment without compromising scalability or reliability
Develop internal capabilities for enterprise AI engineering
Establish a foundation for future AI-driven workplace services

The objective was not simply to launch a chatbot, but to create an enterprise-ready AI support platform that could scale across the organization.

The Objective

Accelerating enterprise AI adoption globally

The vision was to move rapidly from concept to production while ensuring that the AI Assistant could support employees globally. Equally important was enabling internal teams to build, manage and evolve the platform independently after deployment, creating a scalable foundation for future AI initiatives.

To bring this to life, our client also prioritized:

Accelerate time-to-value for enterprise AI
Enable a unified AI support experience for employees globally
Build internal AI engineering capability through hands-on collaboration
Create a scalable platform for future AI use cases
Reduce implementation risk while accelerating deployment

The Solution

Building a production-ready AI Assistant with Moveworks

Our client partnered with HCLTech and Moveworks to design, build and deploy a custom AI Assistant that could support employees across global operations within an accelerated timeline.

Building the AI platform from the ground up: We helped our client move from an initial concept to a fully operational, production-ready AI support platform designed for enterprise use.
Accelerating delivery through close collaboration: HCLTech worked alongside our client’s internal team throughout the implementation, helping develop the technical capabilities required to build and launch an enterprise AI product.
Delivering a globally scalable support experience: The AI Assistant was designed to support employees worldwide through a single, consistent support experience capable of serving users across global operations.
Creating a foundation for future AI expansion: Beyond deployment, the solution established a scalable foundation that could continue expanding as additional AI-driven employee services and enterprise use cases emerged.

The Impact

From first AI product to global deployment

The engagement enabled our client to move rapidly from having no backend AI product experience to launching a production-ready AI Assistant that supports employees worldwide.

5 months from partnership to global launch
Production-ready AI Assistant deployed across global operations
First enterprise AI product successfully built by the internal team
Accelerated time-to-value for enterprise AI adoption
Scalable foundation established for future AI and workplace automation initiatives

Our client successfully transformed a first-time AI development initiative into a globally deployed enterprise platform. The engagement demonstrates how organizations can accelerate AI adoption by combining a clear business objective with the right technology and implementation partner.

Discover how HCLTech helps enterprises build and scale AI-powered employee experiences through intelligent automation and enterprise AI solutions.

DFS Unified Service Management Case study From first AI product to global platform