Revolut phone support: how to get help 24/7

Revolut phone support options in the United Kingdom and Ireland are designed to give our customers fast, secure, and reliable assistance whenever they need it.

Managing money online requires customer support that's both accessible and fully protected against modern security threats. Whether you have a question about a payment, want to learn more about your account limits, or need urgent help with a lost card, our customer support team is available 24/7.

Open a Revolut account for free and experience modern, round-the-clock customer support.

Quick summary: customer support options at Revolut

If you’re looking for immediate assistance with your account in the United Kingdom or Ireland, here's a quick overview of how our support works:

• 24/7 in-app chat support: available to all customers directly through the Revolut app.
• 24/7 in-app call support: available to all customers directly inside the Revolut app, giving you a secure way to speak directly to a support specialist on the phone.
• Automated emergency phone line: a dedicated 24/7 phone line (+44 20 3322 8352) available to all customers to instantly block a lost or stolen card or report suspected account fraud.
• Help Centre resources: a comprehensive collection of self-service guides and frequently asked questions accessible online or in-app.

Is phone support available for Revolut customers in the UK and Ireland?

Yes, in-app phone support is available for all Revolut customers in the UK and Ireland directly inside the Revolut app. You can reach our support team 24/7 via in-app calling or our chat, giving you the flexibility to get in touch securely in the way that suits you best.

24/7 in-app calling support for all plans

Every Revolut customer in the UK and Ireland can now place a secure call directly to our support team from within the Revolut app.

Whether you’re on our Standard plan or a paid plan (Plus, Premium, Metal, or Ultra), you can start an in-app call whenever you need assistance.

Calling us inside the app ensures your conversation is fully encrypted and secure, and provides you with assistance for any query regarding your account. Plus, with in-app calling, you’ll always know you’re speaking with us.

If you receive a phone call from us outside of the app, be wary. Check our live in-app calling banner to confirm if we’re on the phone with you.

Automated phone line for emergency card freezing

For urgent security situations, we operate an automated phone line available to every Revolut customer 24/7.

By calling +44 20 3322 8352, you can immediately freeze a compromised physical debit card, block unauthorised transactions, or listen to automated guidance regarding account security.

Please note, this automated line is designed specifically for emergency security actions rather than general customer service inquiries.

Why Revolut prioritises secure in-app customer support

In-app calling and chat are our main customer support methods because they offer superior security, speed, and efficiency compared to traditional call centres. Digital-first financial management requires communication channels that protect your personal data and account money from external threats.

Enhanced protection against phone spoofing with live call banners

Phone spoofing is a growing threat across the financial industry, where fraudsters manipulate caller ID data to pretend they are calling from a bank. According to anti-fraud guidance published on the Financial Conduct Authority website, consumers should remain vigilant against unexpected phone calls requesting security details or money transfers.

By conducting customer support inside the authenticated Revolut app, we eliminate the risk of impersonation. If you ever receive a phone call from someone claiming to be from Revolut, simply open your Revolut app to check. You’ll find a live banner confirming whether we’re on the phone with you.

If the banner says we’re not on the phone with you, hang up immediately and tap the banner to report it. Our team will never call you unprompted to ask for your passcodes, card PIN, or full security credentials.

Faster resolutions with instant identity verification

When you contact us through the app, your identity is already verified via your secure app login and biometric checks. You don’t need to answer lengthy security questions over the phone Our support agents can immediately review your account details, transaction history, and active plan features, allowing us to solve issues much faster than a standard telephone helpline.

To learn more about how we protect your money and data, read our guide to account security.

How to contact Revolut customer support step-by-step

Reaching our customer support team only takes a few seconds. Follow these straightforward steps to connect with an agent directly from your mobile phone via in-app calling or chat.

Reaching support on Standard, Plus, Premium, and Metal plans

If you’re on our Standard, Plus, Premium, or Metal plan, follow these steps to place an in-app call:

• Tap your profile icon in the top-left corner of the Revolut app.
• Open a support chat.
• Select the Revolut logo in the top-right corner.
• Tap 'Call' to get in touch with us via in-app calling.

If you’re an Ultra member, you can access in-app calling through a streamlined flow:

• Tap your profile icon in the top-left corner of the Revolut app.
• Open 'Chats'.
• Tap 'Call' to get in touch with us via in-app calling.

How to get assistance if you can't log in

If you’re locked out of your account, have lost your phone, or can’t complete two-factor authentication, you can still access support.

Start by reviewing the troubleshooting steps on our website, where you can check out our Help Centre for support articles.

If you need further help recovering account access, select the option to reset your passcodes or follow the on-screen instructions on the app login screen to reach our dedicated access recovery process.

Every Revolut plan includes 24/7 access to our secure in-app chat and in-app call support for UK and Ireland customers.

How to get started with Revolut today

Setting up a Revolut account in the United Kingdom or Ireland takes just a few minutes, giving you full control over your everyday spending, currency exchange, and savings from a single app.

• Download the app: visit the App Store or Google Play Store and download the Revolut app to your smartphone.
• Enter your details: provide your phone number and personal information to initiate account setup.
• Verify your identity: complete a quick, digital identity check using a valid government ID and a selfie photo.
• Choose your plan: select our standard account for free, or choose one of our paid plans to access extra lifestyle benefits and priority support.
• Add money to your account: connect a local bank account or card to add money instantly.
• Start spending securely: create a virtual card immediately, or order a physical debit card to your address.

Whenever you need assistance along the way, Revolut Support is ready to help you 24 hours a day, 7 days a week, directly inside your app. Click 'Sign up for Revolut' below to get started today.