At ElevenLabs, we're building the interface layer between people and technology, whether that's a business and its customers, an employer and its staff, or a government and its residents. Our customers have replaced phone trees and rigid chatbots with conversation, giving them a direct, natural way to reach the people they serve.
Today, we're bringing that same conversational interface to the people behind the agents. ElevenAgents Architect is our new built-in expert that helps your team launch and improve agents, just by talking or typing.
An expert partner for building and improving
With ElevenAgents Architect, your team can go from a general question — like, "How do I improve refund resolutions?" — to a root cause and a better agent, in one conversation.
ElevenAgents Architect understands all the possible configuration options in ElevenAgents, how they interact, and best practices for your knowledge base, prompts, workflows, voice settings, procedures, guardrails, tools, and simulations.
That understanding means it can act on almost any signal you give it. You can bring it a failing test, a spike in escalations, or a finding from ElevenAgents Spotlight, and it will analyze transcripts, surface insights, and uncover areas for improvement. ElevenAgents Architect then proposes a change and writes simulations so you can can deploy with confidence.
You can also describe completely new experiences you would like to create and ElevenAgents Architect builds them the way an expert would, allowing you to more easily expand what your agents can do.
Resolution rates that climb week over week
Every conversation your agent has can serve as a lesson for the next one. ElevenAgents Architect reasons across thousands of conversations to find improvements your team might otherwise miss. It comes back with changes, already validated in simulated conversations, so your team's job is deciding what ships rather than hunting for opportunities and building each change.
We're designing ElevenAgents Architect as a proactive member of your team, one that notices what could be better and comes to you with proposals already drafted, explained, and validated.
Build safely, to your standards
Every change lands as a versioned draft, so you can see exactly what changed and revert anytime. Your approval is required before anything goes live.
ElevenAgents Architect also builds by your rules: your team can define the standards it follows, and it applies them to every change. It also helps you build safer deployments in the first place, setting up guardrails as part of the build and writing simulations that cover edge cases.
Empower your whole team, wherever they work
Improving an agent is rarely one person's job. A customer experience lead may need to update a procedure when a policy changes; a compliance officer may need to check exactly what a guardrail covers; and a product manager might want to know whether last week's change actually moved resolution rates.
With ElevenAgents Architect, those improvements no longer need to wait on a specialist. Your team can move on its own, and technical experts and implementation partners can focus on rollout strategy, systems integration, and architecture.
Your team can talk to it by voice or chat throughout the product, and access it from the tools they already work in, including Claude, Claude Code, ChatGPT, Cursor, and Grok Bot. ElevenAgents Architect brings full context about your agents and ElevenAgents best practices to each of them, so building through your AI assistant is as informed as building in the product.
ElevenAgents Architect is available now in Alpha. You can try it today, read more in our docs, or talk to sales to learn more.
