Hotel Management has published an article featuring Andrew Sanders, VP of Travel & Hospitality at DataArt, on how AI and automation are helping hotel food and beverage operators improve efficiency, make better use of guest data, and enhance the guest experience.
Andrew shares his perspective on why hotels should approach AI adoption with a long-term strategy, starting with manageable projects that support broader business goals.
“When I speak with managers, they often tell me it’s hard to know where to start, so they end up continuing to run multimillion dollar businesses with spreadsheets.”
“When I speak with managers, they often tell me it’s hard to know where to start, so they end up continuing to run multimillion dollar businesses with spreadsheets.”
“Making that first move can feel daunting, which is why it helps to start with a manageable roadmap and break it into milestones.”
“Making that first move can feel daunting, which is why it helps to start with a manageable roadmap and break it into milestones.”
“If a new system gives greater insight to customer preferences and behavior, that should enable all staff to provide better service and should create better interactions with guests.”
“If a new system gives greater insight to customer preferences and behavior, that should enable all staff to provide better service and should create better interactions with guests.”
Read the full article: here.
Printed edition (pages 32-34): here.
