Technical Support
Your systems run smoothly — we watch over them 24/7.
We take care of your IT systems: monitoring, updates, rapid incident response, and product evolution.
Our Services
Proactive Monitoring
24/7 system observation: we detect and resolve issues before they impact your business.
We set up monitoring for servers, databases, networks, and applications. Alerts via Slack, Telegram, email. Average detection time — under 1 minute.
Technical Maintenance
Regular updates, security patches, infrastructure management, and cost optimization (FinOps).
Scheduled updates, staging environment testing, automated backups, cloud cost optimization up to 30%.
Incident Response
Rapid resolution of critical incidents. L2/L3 support with guaranteed response times.
On-call engineers 24/7. Average response time — 15 minutes. Post-mortem analysis for every incident with prevention plan.
Product Evolution
Continuous improvement of functionality, performance, and architecture in line with market needs.
Refactoring, performance optimization, new features, dependency updates, technical debt management.
Case Studies
E-commerce Support
Took over support for an e-commerce platform with 50,000 daily visitors. In one year — 4 hours downtime, all planned.
Cloud Migration
Migrated infrastructure from data center to AWS. Optimized resources, set up auto-scaling. Savings of $8,000/month.
SaaS Incident Response
Implemented monitoring and automated response system. Mean time to recovery reduced 8x.
Pricing
Choose the support level that fits your business
Basic
For small projects with minimal availability requirements.
- 8/5 monitoring
- Response within 4 hours
- Scheduled updates
- Monthly report
Business
For growing companies that need stability and fast response.
- 16/7 monitoring
- Response within 1 hour
- Automated backups
- Cost optimization
Premium
Maximum support for mission-critical systems.
- 24/7 monitoring
- Response within 15 minutes
- Dedicated engineer
- Product evolution
How We Work
Infrastructure Audit
We study your infrastructure, set up monitoring, and define SLA.
Process Setup
We configure alerts, backups, CI/CD, documentation, and response procedures.
Monitoring & Support
24/7 monitoring, rapid incident response, regular reports.
Evolution & Optimization
Continuous improvement: performance optimization, stack updates, new features.
FAQ
Need reliable support?
Leave a request and get a free infrastructure audit.