As reported, Epic recently ceased responding to certain medical record requests submitted through the Carequality network. This decision has negatively impacted thousands of patients, and potentially puts 6M+ patient encounters per year at risk. We believe strongly that this unilateral action is a violation of Carequality’s terms and conditions and is sufficiently important to the treatment of patients to address this matter publicly.
Despite efforts to resolve the issue quickly, many users -- including clinical support tools, rare disease specialists, and rural health providers -- remain disconnected today, making it impossible for them to continue their clinical work with the same quality of care as before.
To our knowledge, all of the affected partners directly support patient services. They pull data for providers at the point of care and subsequently share data back with the Carequality network. These partners were all reviewed and accepted by Carequality, and they are entitled to fair and transparent treatment by the network and other implementers.
The sudden disconnection of these companies jeopardizes clinical operations and erodes the trust and confidence essential to a Trusted Exchange Framework. We are actively working with Carequality to resolve this issue, and are encouraged by the collaborative efforts of Carequality and Sequoia Project's board.
As an organization, we are committed to standing up for our customers and are striving to expedite a resolution and to ensure uninterrupted patient care. Please stay tuned for additional updates on this matter as it progresses.
