OpenText has achieved SAP Certified Gold for Integration with Enterprise Support, reinforcing its position as an SAP Gold Partner and recognizing its alignment with SAP Enterprise Support standards.
For clients running business-critical SAP environments, support needs to work seamlessly across technologies and teams. This recognition shows that our processes are aligned with SAP’s standards, helping us work together to resolve issues effectively and provide a more consistent support experience.
SAP Gold Partner recognition reflects OpenText’s commitment to expertise, continuous improvement, and client success. The certification validates that our support processes, case management, and escalation procedures align with SAP Enterprise Support standards, giving clients added confidence when support spans OpenText and SAP.
Behind the achievement are teams across Global Technical Support and Client Success Services whose expertise and client-first mindset made it possible. This success represents more than a certification. It underpins OpenText’s commitment to delivering connected, responsive support across complex enterprise environments.
Seamless support across OpenText and SAP solutions
In its certification report, SAP highlighted the progress OpenText has made in supporting SAP clients, including significant achievements in case resolution times, proactive initial client contact, and strong follow-up after cases are resolved. SAP assessed OpenText across infrastructure, case processing, client and SAP enablement, and key support measures, while also identifying opportunities to improve ongoing communication.
When an issue needs escalation, aligned processes help OpenText and SAP work together rather than passing the client between support teams. SAP found that OpenText involved SAP when needed to speed up case processing and acted promptly on the escalations reviewed.
Recognition grounded in measurable progress
The Gold Partner recognition is grounded in measurable progress across OpenText’s Client Success organization, including:
- Increased focus on the client experience
- Stronger escalation management and governance
- Greater operational discipline
- Improved cross-functional collaboration
- Continued investment in enablement and knowledge sharing
With OpenText’s processes aligned to SAP’s global support framework, clients benefit from a more seamless support experience across their OpenText and SAP solutions. Together with SAP, we remain dedicated to providing support experiences designed around our clients’ needs and the outcomes that matter most to their businesses.
Gold status recognizes what we have accomplished together. More importantly, it sets a standard we will continue to build on for every client, every day.
Ana Paula Bonani
Ana Paula Bonani is Senior Director of Technical Support at OpenText and a seasoned client success leader with a passion for empowering teams and clients to achieve outstanding outcomes.
