To make AI that’s useful for how customers really interact with businesses, and how employees work together, AI needs to be able to do three things. It has to be able to speak the way people do, fully understand the context of situations, and collaborate with people, handing off tasks and escalating when it reaches its limits.
To address all three, ElevenLabs is building the interaction layer for AI, from the models that power conversation to the agents that get work done. We’re building for a global audience, with a platform that supports the languages spoken natively by 5.5 billion people worldwide, and 16,000 unique voices that cover nearly every dialect and accent. Enterprises now account for more than 55% of ElevenLabs’ revenue, and employees at nearly 70% of Fortune 500 companies use the platform. Our technology is part of daily operations at five of the 10 largest tech companies, five of the 10 largest insurers, and four of the 10 largest telecoms.
The enterprise customers below show what putting those tools to work looks like in practice. From Yahoo’s voice-powered Scout to Westgate’s front-desk agent, here’s what they’re building with ElevenLabs.
Yahoo gives Scout a voice
With ElevenAgents, Yahoo added voice capabilities to Yahoo Scout, its AI answer tool, to enable real-time voice conversations in addition to text. Because the voice feature in Yahoo Scout was built on ElevenAgents, there was no need for Yahoo to create voice infrastructure from scratch and the feature could ship quickly. Yahoo Scout is now out of beta after delivering more than 3 billion answers.
“With voice, you pause, you ask questions, you have all these nuances that humans have cues about when interaction is supposed to happen, and it’s just so hard to process,” Eric Feng, SVP and GM, Yahoo Research Group.” I think that if we were trying to build on our own, there’d be no way we could launch this product so quickly. And that’s where the magic of ElevenLabs comes in.”
Westgate takes the burden off front-desk staff
Westgate Resorts welcomes more than two million Owners and guests annually across nearly 60 resorts in North America. Delivering a great experience at that scale requires resort teams to respond to thousands of guest inquiries and service requests, ranging from reservations and concierge questions to housekeeping and maintenance needs. Westgate is continually looking for innovative ways to make those interactions faster, easier and more responsive. That includes using technology to provide convenient assistance around the clock while enabling Team Members to devote more time to the personal interactions that define the Westgate experience.
Using ElevenAgents, Westgate developed “Sarah,” a voice agent designed to provide fast, knowledgeable assistance with common front-desk inquiries. Sarah’s knowledge was enhanced using real Westgate call data, including 8,000 support transcripts, helping the technology deliver accurate, resort-specific responses that reflect the questions guests actually ask. Westgate launched Sarah at its 2,100-room Orlando resort, where the technology is helping create a more seamless guest experience, and is expanding the solution to two additional resorts as part of the company’s broader efforts to use innovation to enhance guest satisfaction and support its resort teams.
How Doppel is protecting against AI-enabled attacks
Doppel is a social engineering defense platform that helps organizations detect, defend against, and dismantle AI-enabled attacks. Doppel uses ElevenLabs voice AI models through the API to power realistic, controlled vishing (or voice phishing) simulations that test and harden the people attackers target. As voice-based attacks grow more convincing, Doppel chose ElevenLabs for its voice quality and the flexibility to simulate realistic attacker call flows.
“Attackers already use AI voices, so defenders have to train against the same realism. ElevenLabs gives our team the voice quality and flexibility to build phishing simulations that help organizations spot the fake before it costs them,” said Doppel Co-Founder & CTO Rahul Madduluri. “Our customers need to hear what an AI-enabled attack actually sounds like before it reaches them. Working with ElevenLabs helps us make that training realistic and scalable.”
KPN brings voice AI to Dutch small businesses
KPN, the largest telecom provider in the Netherlands, wanted voice AI in services that millions of Dutch consumers and businesses use every day. It recently launched Mobiel AI, in collaboration with ElevenLabs, which gives small business owners instant voicemail transcription, call summaries with suggested next steps, and smart call routing.
Dutch is a demanding language for voice models, with dense compound words and strong regional accents, and the details that matter most, like a correctly captured postcode or date of birth, are exactly the details that are hardest for a transcription model to get consistently right.
ElevenLabs' engineering team worked directly with KPN to close that gap. ElevenLabs and KPN fine-tuned the model on Dutch language data, which raised identity-verification accuracy from roughly 50% to 90%. Every Dutch language deployment on the platform now benefits from that improvement.
Putting AI agents in your Pocket
Pocket is a wearable AI notetaker. Users have transcribed more than 2.5 million hours of audio on Pocket, using ElevenLabs Speech-to-Text. The team is now building its next set of features on ElevenLabs Agents.
“Businesses buy Pocket so their teams have an accurate record of every client call and meeting. If the transcript is wrong, we lose the customer,” said Kris Witkowski, Head of B2B at Pocket. “That’s why we went with ElevenLabs. Names, numbers and industry terms come through right, and our business customers notice.”
Twilio gives its customers more human-sounding voice AI
Twilio is a customer engagement platform that enables developers to add voice calls, text messaging, video, and email to their applications, so businesses can engage with customers programmatically over those channels. It tapped ElevenLabs to power natural, real-time voice experiences at scale, integrating our voices into Conversation Relay—part of the company's conversational AI suite—for building conversational AI voice interactions directly on the Twilio platform.
Traditional text-to-speech often sounds robotic, but ElevenLabs voices adapt to context, sentiment, and pacing, and low-latency synthesis keeps conversations flowing in real time. The result is that Twilio’s customers can deliver expressive, human-like speech, fine-tune voice experiences for different languages and industries, and build more engaging voice interactions across markets.
