AI-Powered Contact Center Transformation What’s Next

CX Forum | November 12, 2026 | 9:00 AM - 4:00 PM | New YorkTurning Moments into Momentum

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Overview
What You'll Explore
Featured Experience

Overview

Join us on November 12 for the Customer Experience Forum, an exclusive event powered by Microsoft and reimagined by HCLTech. Hosted at the Microsoft NYC Times Square Office, New York, this immersive forum brings together industry leaders, AI innovators and customer experience experts to explore the future of AI-powered contact centers and digital engagement.

Engage live with leaders from Microsoft, HCLTech and industry partners while connecting with peers across industries. Attend in person or join sessions virtually from anywhere.

Event Details

Date: November 12Time: 9:00 AM – 4:00 PMVenue: Microsoft NYC Times Square Office, 11 Times Square, 7th Floor, New York, NY 10036, USA

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What You'll Explore

Discover how GenAI and CCaaS technologies are transforming voice and digital customer interactions to drive operational excellence, improve customer satisfaction and unlock new growth opportunities.

Key Sessions and Experiences

AI-driven customer experience evolution
Real-world CX transformation case studies
Copilot Studio demos featuring conversational AI and multi-agent platforms
Unified CCaaS solutions driving revenue growth and operational efficiency
GenAI deployment strategies and multi-bot orchestration
Interactive enterprise roundtable discussions and success stories
Customer spotlight: Journey to Dynamics 365 Contact Center
Next-generation voice biometrics and multifactor authentication

Why Attend

Hear from Industry LeadersGain exclusive insights directly from Microsoft and HCLTech executives, architects and transformation leaders.

Experience AI-Powered Contact Centers in ActionSee live demonstrations of next-generation AI, automation and customer engagement technologies.

Learn from Real Customer JourneysExplore practical use cases, transformation stories and measurable outcomes from enterprise leaders.

Expand Your NetworkConnect with CX leaders, IT strategists and business decision-makers from across industries.

Who Should Attend

CXOs and digital transformation leaders
Contact center and operations executives
IT and AI strategists
Customer experience professionals
Microsoft and HCLTech enterprise clients and partners

Featured Experiences

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Live AI and copilot demonstrations

Experience intelligent automation, conversational AI and unified customer engagement platforms in real-world scenarios.

Executive roundtables

Participate in collaborative discussions focused on innovation, adoption strategies and future-ready CX transformation.

Customer spotlight sessions

Hear directly from enterprises modernizing customer experience with Dynamics 365 Contact Center and AI-powered engagement solutions.

Highlights from Previous Events

Explore moments and insights from our successful Customer Experience Forums hosted in California and Chicago, featuring executive discussions, customer showcases and live innovation experiences.

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Why are we asking you this?

HCL provides software and services to U.S. Federal Government customers through its partner ImmixGroup, Inc. Please contact ImmixGroup, Inc. at HCLFederal@immixgroup.com

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