$300 bonus trade-in credit offer
Offer ends 9 October. Available for new iPhone 18 outright or payment contract purchases. You’ll be eligible for trade-in bonus credit if you both buy an eligible device and accept a trade-in quote during the promotion window, and then successfully complete that trade-in before the quote expires. Bonus credit will only be applied after all steps are complete. You can only receive bonus credit for each new eligible device purchased, regardless of how many devices you trade in. Cancelled orders and expired, withdrawn or invalid trade-in claims aren't eligible for bonus credit. All other standard Trade-In terms apply.
Trade-In value match
Offer ends 2 November. Available for new iPhone 18 purchases. Difference in total trade-in value will be paid to your nominated bank account or credit or debit card within 3-5 days or applied as credit to your upcoming bill. This will happen after an eligible trade-in device in good working order is returned, and eligible proof of a better trade-in quote has been approved. All other standard Trade-In terms apply.
Plan prices
Your plan and add-ons may change (including price and inclusions), or we may move you to a new plan (which may cost more). If you don't like a change, you can change your plan or cancel your plan or add-ons. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid, and you'll need to pay out any remaining devices, accessories or services in full when you cancel.
Promo codes
To redeem a promotional promo code, choose an eligible product or plan and add it to your cart to start the checkout process. In cart review, enter the promo code. You have three attempts to enter. If you exceed this, the promo code will be invalid. Once you add the promo code, your cart will display the discounted price. Roll onto Telstra’s standard month-to-month price after six months unless you change or cancel beforehand.
Telstra 5G
Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G coverage areas, you’ll automatically switch to our 4G. Check coverage map.
4GX
The Telstra Mobile Network offers 4GX in all capital CBDs and selected suburban and regional areas and is progressively rolling out to more places. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G. Check coverage map.
Outside 4GX areas, you will switch to our fastest available 4G speed. Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.
Plan speeds
Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. For 5G coverage information, check coverage map.
Data usage
This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5mbps isn’t suitable for HD video or high-speed applications, and means that some web pages, social media content and files may take longer to load). In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you actually receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies.
Compatible handset
Compatible Telstra mobile network handset required. Check your device's compatibility.
Device Payment Contract (DPC)
You must have an eligible Telstra Mobile Plan in order to have a DPC. If you cancel your DPC early, cancel your mobile plan during the device payment term or move to an ineligible mobile plan during the payment term, you’ll need to pay out your device, in full. Device discounts do not apply to cancelled DPC.
Talk, text and data
Excludes calls, SMS and MMS to premium numbers, some satellite numbers, and use overseas.
International Calling Pack
International roaming
The only way to use your service overseas is by purchasing an International Roaming day pass. You can purchase an International Roaming day pass at $5 per day in 7 eligible countries, or $10 per day in more than 80 eligible countries. Day pass Zone 1 and 2 packs include 2GB of data to use per day as well as unlimited talk and text. Usage expires at the end of a 24-hour day pass period. If you go over your 2GB, you can add an additional 2GB for $10 for use within 31 days. A day pass is triggered whenever a call is made or received, an SMS is sent or if any mobile data is used in an eligible destination.
If you’re travelling to a destination where our International Roaming day pass isn’t available, you cannot use your Telstra service.
Cancelling your plan
If you cancel your Telstra Upfront Mobile Plan, you will not receive a pro rata refund for the remainder of your month. If you have any device, accessory or service add-ons attached to your plan, you will have to pay any remaining amount owing as a one-off payment.
Changes to your plan
Your upfront mobile plan may change (including price and inclusions). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full.
Trade-In
Trade-In is managed by Assurant Services Australia Pty Ltd. To be eligible for Trade-In, you must be a Telstra personal or business customer aged 18+, with a post-paid service and have a device, tablet or smartwatch with us on an Upfront Plan or with an existing 13-digit account number. Not available to customers with a ten-digit account number. If a device with Upgrade & Protect is being traded in, then it needs to be on the same mobile number being used for the trade-in credit. Devices on Telstra Mobile Lease Plans are ineligible. You may only trade in a device, tablet or smartwatch from Assurant’s list of eligible devices. The credit offer will vary depending on your device, tablet or smartwatch type, model and its working condition, and is subject to assessment.
The trade-in value of your eligible device, including any applicable promotional trade-in bonus, will be combined and paid to you as a single payment. For more details visit the Telstra Trade-In page
Telstra Plus
To join Telstra Plus you must be 18+ with an active service. Points are earned on payment for services or Pre-Paid recharge (excluding outright purchases, refunds, credits and late payment fees). Points expire three years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
